Refund Policy
If you have a problem with your order please contact us at sahelcosmetics@gmail.com
Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.
Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.
Unfortunately we are not able to cancel an order once it has been placed.
Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.
I received incorrect item/s what should I do?
Please contact sahelcosmetics@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
We are unable to offer refunds, returns, or exchanges. All sales are final. In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
I refused my delivery, where is my refund?
PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED ORDERS WILL NOT BE REFUNDED.
PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED ORDERS WILL NOT BE REFUNDED.
My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 30 business days from the day it was shipped. Please send an email to sahelcosmetics@gmail.com if your shipment shows no movement from the carrier's tracking information and we will ship another item for you.
I put the wrong address on my order, please help!
Please be careful when entering your shipping address, we will not be responsible for orders sent to the incorrect delivery address provided by the customer.